Can a billboard be placed in the flower bed at the entrance of the community?

1. Public services

(1) Reception

Wear uniform signs and look dignified , generous, neatly dressed, with a natural and friendly expre ssion; treat the owners (users) equally; be proactive, enthusiastic, and standardized when receiving the owners (users); use accurate words, address appropriately, greet the owners (users) cordially, and have a sincere tone when greeting the owners (users). Be patient and meticulous; use civilized language and avoid using service taboo words.

We should be patient and meticulous when reporting repairs and asking for help from owners (users), promptly explain service standards, service methods, charging standards and other matters regarding charging items, and seek opinions from owners (users).

(2) Duty

Generally speaking, a good property management company should have a complete duty system and shift handover system. In addition, there will also be relevant records and exchanges for staff on duty, and they should be on patrol 24 hours a day.

2. Maintenance and management of houses, shared facilities, and equipment

(1) Inspection

Carry out inspections of shared parts of houses, facilities and equipment, roads, green spaces, etc. Conduct a compre hensive inspection to understand the completeness of building facilities and equipment, and evaluate the degree of damage. Arrange and organize inspections of housing facilities in winter, rainy season and when the weather is abnormal, and focus on inspections of parts with poor quality and prone to problems.

(2) Maintenance and management

The appearance of the house is intact and clean; the group and building numbers in the community have obvious signs and the approach direction plan; the house intact rate is over 98%; there is no violation of the city Planned illegal buildings; the timely repair rate of houses reaches more than 98%, the pass rate of zero repairs reaches 100%, and a return visit system and return visit records are established; the housing information files are complete and well-managed, and resident files are established.

3. Cleaning management

(1) Environmental sanitation

The environmental sanitation facilities in the community are complete, including garbage bins, peel bins, garbage transfer stations and other cleaning facilities. equipment; implement standardized cleaning and cleaning, and produce and dispose of garbage on a daily basis; poultry, livestock and pets are not allowed to be raised in violation of regulations.

In addition, the public stairs, handrails, walkways, basements and other parts of the house must be kept clean and must not be piled with debris or occupied; the commercial outlets needed for residents’ daily life must be managed in an orderly manner, and no stalls or stalls must be set up randomly. Billboards, random stickers, graffiti, etc.

(2) Greening management

Public green spaces, courtyard green spaces and green spaces on both sides of the road in the community are reasonably distributed, and flower beds, trees, and architectural sketches are properly configured; The per capita green space area of ​​public green spaces should meet the indicators specified by the state; green space management and maintenance measures should be implemented, and there should be no damage, trampling, or random occupation.

4. Safety pre cautions

(1) Personnel organization

Full-time security guards must be in good health, have a strong sense of responsibility, and work conscientiously and responsibly; have received relevant Security guard knowledge and skills training, well-trained, master basic security guard skills, familiar with property management and relevant laws and regulations, able to properly handle and respond to community guard work, and conduct regular safety pre vention studies to enhance safety pre vention capabilities.

(2) Doorman

Manage incoming and outgoing vehicles and register visitors in accordance with the requirements of the entrustment contract, and refuse the entry of visitors and vendors without the approval of the owners committee. Registration will be carried out when moving out large items, and traffic command and diversion will be carried out.

(3) Emergency response

Develop an emergency response plan, including at least: fire, explosion, earthquake, bomb threat, safe evacuation and elevator emergency response; have an emergency rescue organization , and always be in an emergency response state; describe the responsibilities of the emergency rescue organization in writing, and let each member understand it, and conduct response training periodically; high-rise residential buildings organize evacuation drills according to fire protection requirements.